Terms & conditions


Terms and conditions of uses


1. Company details


9400 Sopron, Széchenyi tér 14-15. 1. em. 4.

EU VAT: HU27442092

VAT: 27442092-1-08

(hereinafter referred to as "Seller" or “OAT AVA”).

We are using Shopify services for our e-commerce publishing.


2. Principles of functioning of the OAT AVA online shop

OAT AVA sells goods via an organized online shop.

The customer accepts these General Terms and Conditions by registering on our website.


3. Ordering goods


3.1. Orders are placed via website www.oatava.com. The minimum age for shopping at www.oatava.com is 18 years old for all payment methods.


3.2. Goods in the online shop has detailed descriptions. On the website, there is information concerning the properties of products, their prices, materials of which they are made, etc.


3.3. The client orders goods in a manner appropriate for a given article, defining, in particular, its size and color and, if need be, providing other detailed information and the number of pieces ordered.


4. How to shop in the online store – detailed instructions

The order process consists of the following steps:


4.1. The customer places the selected product from the offered assortment by clicking the button "add to bag" without obligation into the virtual shopping cart.


4.2. All items that have been placed in the shopping cart can be viewed by clicking on the "shopping cart", which is visible in the upper part of the website. Here you can also delete items or change the number of products that you want to buy.


4.3. If the items are to be bought from the shopping cart, please click on the "proceed to the checkout" button.


4.4. The purchase is only possible with registration. After registration, additional options are available to the customer, e.g. Order overview, stored delivery addresses, order history.


4.5. The following payment methods are available to the customer:  payment by Card


4.6.    After selecting the payment method, the customer determines the delivery details and the delivery address. After selecting the delivery method, the customer can buy additional products or have the order overview displayed.


4.7. By clicking the "Buy" button, the customer makes a binding request for the purchase of the goods in the shopping basket.

If the customer wants to change her/his order, she/he has chance only before clicking the „Buy” button.


4.8. Every order will be processed in 24 hours..


4.9. Upon receipt of the order, the seller sends the customer an order confirmation by e-mail in which the order of the customer is re-listed as well as the shipping information. The purchase contract comes into effect only after sending the shipping confirmation. In case of need of help please reach us at any given contact in the email or at oatavaknitwear@gmail.com


4.10. The seller may contact the customer by telephone (as long as a telephone number has been provided by the customer) or by e-mail in order to clarify any outstanding questions regarding the order and delivery. The use of the telephone number and the e-mail is exclusively for the purpose of handling the order and the delivery and is not expressly used for advertising purposes, unless there is an explicit consent of the customer.

5. Prices

Prices on the website are stated in EURO/ given currency and are gross prices (they include VAT tax). The shipping cost could be added to the price of a given product; the shipping cost depends on delivery option chosen, order value and on the payment method.

The price stated on the website as of the placement of the order is final and binding for the Client. The price of goods ordered will not change after an order for them has been placed regardless of changes concerning prices introduced by OAT AVA and regardless of any promotional activities or clearance sales.

OAT AVA reserves the right to change the prices of goods in its online shop, make new goods available for purchase, carry out and cancel promotional activities on the website of the shop, or introduce changes to promotional activities in line with the provisions of the civil code and other acts.

6. Availability of goods ordered

All goods sold in the online shop are available for order or pre-order. In case one or more items ordered is on 'pre-order' that means the style is currently under production, not ready for shipment yet. Products may occasionally prove unavailable under special circumstances (e.g. when multiple Clients order the same product simultaneously). If it is so, the customer will be informed. On the product view, customers can find information about the size range available, and if the item is only available for order or pre-order – sizes currently on pre-order are also displayed on this list but they are clearly marked as such with the text "pre-order" added after the size. Products in a size which is currently available only for pre-order can be added to cart with other available or pre-order items and will be shipped together when all items are ready with production. We will keep our customers updated about the production status & shipping date, it can be up to 30 days or more regarding the difficulties & slower production in our small family-run factory due to the corona-virus situation.

7. Incomplete order performance

If a given product is not in stock or if it is impossible to perform an order for other reasons, the customer shall be notified via e-mail of the problems concerning the performance of her/his order and of possible solutions (e.g. partial order performance, full performance but at a later date, or cancelling the order in its entirety without negative consequences for the Client). Partial Order cannot be executed, the order will be cancelled without negative consequences for the Client; if the Client has already paid for the order, the amounts she/he paid will be returned to her/him.

8. Order reception and order performance time

8.1. The order which is paid for on its receipt is immediately accepted for performance if all items are available/ non is labeled "pre-order".

In the case of online payment, orders shall be accepted for performance after it is confirmed that money has been credited to the OAT AVA account (via Card). If the ordered product is available and the Client has indicated that it is to be delivered to the address the Client specified, the product will be sent to the Client within no more than 7 business days.

NOTE: If the online payment option is chosen (bank transfer or payment using debit card), the performance of the order shall commence after 100% of the amount due for a given order has been transferred to the account of the online shop (or of intermediary entities); at that moment the order is transferred to a courier company.

8.2. Goods ordered shall be delivered via courier company and estimated delivery time is 1-3 business days from the day following the package send date. The overall order performance time should not exceed 10 business days in EU countries, although could be longer for non- EU countries. Due to coronavirus restrictions shipping could take more time than 10 working days.

8.3 Pre-order system: You can preorder items listed in our shop labeled "pre-order". Products in a size which is currently available only for pre-order can be added to cart with other available or pre-order items and will be shipped together when all items are ready with production. As your order have been made you will receive an email confirmation of the order with your chosen items, and in 1-3 business days you will receive the invoice of your order. We will keep you updated about the production status & shipping date. It can be up to 30 days or more regarding the difficulties & slower production in our small family-run factory due to the corona-virus situation.


10. Sale/purchase agreement

Information published on the website of the shop www.oatava.com does not constitute an offer to conclude an agreement as understood by the provisions of the Civil Code. The agreement may be concluded in Hungarian.


11. Delivery cost

See detailed information under Shipping menu.


12.   Right to cancel – withdrawal from the agreement


You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us. You may use the attached model cancellation form, but it is not obligatory. The items can only be sent back in original conditions, in unsealed packaging without any qualitative or quantitative defect.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


13.1   Effects of cancellation


If you cancel this contract, we will reimburse to you all payments received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.


We will make the reimbursement without undue delay, and not later than –


(a) 14 days after the day we receive back from you any goods supplied, or


(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or


(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.


We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


14. Complaints

Every article purchased from the OAT AVA online shop (www.oatava.com) can be the subject matter of a complaint provided that the deadlines and terms and conditions concerning complaints are observed and provided that the article is defective in such manner as to be inconsistent with the agreement concluded. Complaints can be sent by mail. For complaints sent by mail, the Client needs to indicate the underlying causes of the complaint and provide information necessary to identify the relevant order. If a complaint sent via mail is considered valid, OAT AVA shall send a defect-free (i.e. fixed or new) product within 14 days or, if this should prove impossible (e.g. there are no such products in stock) reimburse the Client for purchase price in its entirety.

If a complaint is not considered valid, the product shall be sent back to the client together with an opinion explaining why the complaint was not acknowledged.


16. Order cancellation

The Client shall have the right to cancel her/his order within fifteen minutes after placing the order. The Client can exercise this right by contacting Customer Service using the contact form available on the website.


17. Final provisions

The relevant receipt or invoice shall be enclosed to every product purchased. OAT AVA shall not be responsible for the Client providing it with erroneous data.


17.1. Personal data processing

The Client gives OAT AVA a clear and informed consent for processing his/her personal data.  The personal data (as understood by Data Protection Act) will be used for providing sales service and offering products to the Client.

The Client's consent to OAT AVA processing his/her personal data is voluntary but without the consent, it will be impossible to perform the agreement and orders.

The personal data will be processed by OAT AVA. The data will be stored in by Shopify.

The personal data necessary for delivery will be forwarded to a business providing transport and delivery services. It may also be necessary to transfer your personal data to third parties who provide us with support services, such as financial bodies and entities that fight against fraud.


17.2. Personal data processing for marketing purposes

The customer can consent to her/his personal data (as understood by Data Protection Act) being processed for marketing purposes according to Privacy Policy by OAT AVA.


17.3. Personal Data Administrator

Personal data administrator will be OAT AVA.

In line with the provisions of the Data Protection Act, the Client provides her/his personal data voluntarily and has the right to access her/his data and correct them or change or to request that such data be deleted.


18. Law and jurisdiction

These terms are governed by Hungarian law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Hungarian law.

Privacy policy

We are committed to protecting and respecting the privacy of all visitors and users of oatava.com (the “Website”).

Please read the following carefully to understand our policy and practices regarding your personal information and how we will treat it. We will use your personal information in accordance with this Privacy Notice and applicable current data protection laws.

This policy (together with our Terms of Use ) sets out the basis on which any personal information we collect from you, or that you provide to us, via this Website will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information before using this Website. By using our Website, you are accepting and consenting to the practices described in this Privacy Policy.

For the purpose of the all data protection (Hungary, Act 2011. CXII., and Act 2011. CVII), the data controller is OAT AVA, Vanessza Vágó E.V. Hungary 2700 Cegléd, Malom street 1. 1/3. You can contact us in regards of the Act at hello@oatava.com .

What personal information do we collect?

We may collect and process the following data about you:


  • Information that you enter via our Website. This includes information provided at the time of registering an account on our Website, subscribing to any service which we provide, searching our Website, placing an order on our Website, participating in discussion boards or other social media functions on our Website, creating wish lists on our Website, or requesting further services. We may also collect and process information when you enter a competition or promotion, and when you report a problem with our Website. The information you give us may include without limitation your user name, name, postal address, e-mail address, password, and telephone number.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
  • If you contact us (by phone, email, or otherwise), we may keep a record of our correspondence with you.
  • Details of your visits to our Website may be collected automatically, including without limitation full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs and other communication data.
  • In order to be able to carry out your orders made on our website we give needed information(: name, time of order, recipient name, company name, delivery address, delivery time, value of the order, order number, and telephone number of recipient) to relevant third parties (including sub-contractors, payment and delivery services).


You have all rights to view, change and modify your given information (under My account menu), and also to ask for the removal of all your information from our system to not be logged and at any stage you can ask us to stop using your personal data for direct marketing purposes. In any case you can contact us at hello@oatava.com



If you authorize your subscription to the Newsletter, We will provide you with information regarding our goods and services, through different means as, among others, by email.  At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function at the end of the marketing e-mail or through the My Account section.



We may also obtain information about your online movements and use of the internet. We do this by placing a "cookie", which is a small text file, on your computer’s hard disk, mobile phone or any other device.

We use information saved in the cookie files for advertising and statistics as well as for the website's better adapting to the individual needs of its users. We don’t  use cookies to store sensitive personal information, such as your address, your password etc.

You can block or delete cookies from this website at any time by changing the configuration of your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. If you leave these settings unchanged "cookies" will be stored in the memory of the device you are using. Changing cookies settings may limit the website's functionality.

Third-party cookies

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics, Google Tag Manager. We also use Google Analytics Advertising Features such as Google Adwords. Read more about it and how you can opt out here: https://tools.google.com/dlpage/gaoptout/. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.


What are Cookies?

Cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Our site uses cookies to distinguish you from other users of oatava.com. This helps us to provide you with a better experience when you browse our website and make improvements. Some of the cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites. Please note that our advertisers and affiliates may also use cookies, over which we have no control.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site.

Change Browser Settings

If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.

Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu


Final provisions

The relevant receipt or invoice shall be enclosed to every product purchased. OAT AVA Kft. shall not be responsible for the Client providing it with erroneous data.


Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you.



We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organizational measures to safeguard your personal data, for example:

- access to your account is controlled by password and username which are unique to you;

- we store your personal data on secure servers;

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.


Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to hello@oatava.com